Customer Service
Customer satisfaction is our highest priority. We want to hear from you. If you have any questions or comments, please contact us.
Email: info@berp.com
Phone: (415) 457-6529 or toll-free 1-888-927-2448
Fax: (415) 236-6429
Mail: P.O. Box 629, Fairfax, CA 94978
Our 60-Day Money-Back Guarantee
If you are not fully satisfied with your product, you may return it within 60 days of purchase for a full refund (shipping and handling not included) to:
Musical Enterprises Returns
Attn: Emile Cote, Shipping Manager
91 Mountain View Ave.
Santa Rosa, CA 95407
BerpBioOil is guaranteed to have a shelf life of 2 years. It is not bottled until you order it, ensuring it is fresh when you receive it.
Bags 3-Year Limited Warranty
Bags from Spain come with a 3-Year Materials & Craftsmanship Guarantee & Limited Warranty. Bags are made of the highest quality materials available and designed to be durable. If your Bag malfunctions due to a manufacturing defect, we will repair it or replace it. Warranty covers defects of workmanship or materials for three years from date of purchase. This guarantee does not cover normal wear and tear, misuse or neglect. We also recommend you purchase insurance for your case, same as you would for your instrument.
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